![]() After spending over an hour on the phone with a customer service rep who took over my computer and determined that I should receive a credit of $148.00 and a refund of $284.00 I did receive my credit but never received my refund. As Gregg Keizer reported recently on ComputerWorld, Windows 7 malware has increased throughout the year, but Windows XP infections are two to three times more likely to fail due to hacker attack than Windows 7.I am very disappointed and disgusted with Carbonite. The importance of keeping software up-to-date was highlighted with Microsoft’s recent Security Intelligence Report. Visit a store that sells PCs and try the operating system out yourself before deciding whether to upgrade to Windows 7 or make the jump to Windows 8. Windows 7 can be easily viewed in action in YouTube videos and on various websites. Microsoft has a preview of Windows 8 here. If PCs in your business are much older than that, your workers may be unable to do their work efficiently, resulting in a loss of productivity. ![]() PCs should ideally be replaced every 4-5 years. This is especially applicable if you’re still running Windows XP. Before you upgrade, you’ll want to make sure you have everything you’ll need to get back to work as quickly as possible. You’ll also need to make sure you have the media you’ll need and that it is supported on your new operating system. Check the software you have purchased separately (Microsoft Office, Adobe Photoshop, etc.) and make sure you have the installation discs.
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